World-class Support, Anytime, Anywhere
Support
We offer complete coverage and help for all clients and their staff.
Dulles Technology Partners is available to provide telephone, and email support for the client’s WebGrants installation. Dulles Technology Partners will maintain and support the base WebGrants code, and all tailoring and configurations applied during the configuration phase of this project. Dulles Technology Partners is available Monday thru Friday from 8 a.m. to 6 p.m. ET.
Maintenance & Training Guaranteed!
- Phone and Email Support
- Built-in Issue Tracker
- Access to All Patches
- Access to New Versions/Upgrades
- 99.99% Uptime
- 2 Hour Response Time
- In-Person and Remote Training
- Full System Documentation
Dulles Technology Partners is dedicated to ensuring that each client feels supported and secure with their WebGrants system. A single maintenance and support plan covers all clients for a low monthly price and warranties the system forever. If the client has a current maintenance and support agreement, Dulles Technology Partners will fix all bugs identified in the system.